Telecommunications (SMS Sender ID Register) Industry Standard 2025
21Traceback reporting
Start here
Get a plain-English read of 21
Turn the raw legal text into a practical explanation grounded in Telecommunications (SMS Sender ID Register) Industry Standard 2025.
21 Traceback reporting
Where a participating telecommunications provider becomes aware that a sender identification message is a scam message:
if the provider is the originating telecommunications provider of the scam message – it must report to the ACMA in accordance with subsection (3); or
if the provider is not the originating telecommunications provider of the scam message – it must:
notify the telecommunications provider which sent the provider the scam message, that it is a part of the chain through which a scam message has been sent; and
report to the ACMA in accordance with subsection (3).
Where a participating telecommunications provider is notified by another participating telecommunications provider that it is part of the chain through which a scam message has been sent:
if the provider is the originating telecommunications provider of the scam message – it must report to the ACMA in accordance with subsection (3); or
if the provider is not the originating telecommunications provider of the scam message – it must comply with the obligation in paragraph (1)(b).
A report to the ACMA which is required under this section:
-
must be in writing; and
-
must contain the following information:
the sender identification for the scam message; and the total number of recipients to whom the scam message was sent; and information about the content of the scam message; and if the provider preparing the report (the provider) is the originating telecommunications provider of the scam message:
that the provider is the originating telecommunications provider of the scam message; and the identity of the entity which registered the sender identification, or on whose behalf the sender identification was registered, as relevant; orif the provider is not the originating telecommunications provider of the scam message:
(A) the identity of the telecommunications provider who sent the provider the scam message; and
(B) if relevant, the identity of the international partner or EMSP partner on whose behalf the message was sent; and
- must be given to the ACMA as soon as practicable and in any event no later than 2 business days from the date on which the provider became aware of the scam message.