7Post-migration testing

7 Post-migration testing

(1) Under this Part, the requirement to perform post-migration testing only applies where:

(a) the location of the consumer’s premises has been declared ready for service by NBN Co; and

(b) an NBN CSP has entered into a consumer contract with the consumer for the supply of an NBN service to the premises.

(2) Within one working day after the NBN CSP referred to in paragraph (1)(b) becomes aware that the migration at the consumer’s premises has been successful, the NBN CSP must perform, or arrange for the performance of, post-migration testing. (3) If the NBN CSP’s post-migration testing has determined that the NBN service is not operational, and the NBN CSP subsequently considers that the issue affecting the service has been rectified, then, within one working day after it considers the issue has been rectified, the NBN CSP must perform or arrange for the performance of further post-migration testing. Note: In accordance with subsection 7(1) of the Telecommunications (NBN Continuity of Service) Industry Standard 2018, an NBN CSP must take all reasonable steps to manage the migration at a consumer’s premise in order to minimise disruption to the continuous supply of carriage services to the consumer and expedite the supply of an operational NBN service to the consumer. (4) Where the results of the further post-migration testing performed in accordance with subsection (3) indicate that the service is not operational, the NBN CSP must ensure that further post-migration testing is performed until the results of the testing indicate that the NBN service is operational. (5) An NBN CSP does not contravene this section if it takes all reasonable steps to perform post-migration testing, but is unable to do so because: (a) the consumer is using a consumer supplied modem in connection with the supply of the NBN service; or (b) the consumer has not activated the NBN service. Note: Where an NBN service includes both NBN voice service and NBN broadband service components, this section requires the post-migration testing to test whether both of those services are operational.

Part 3 - Rules about the supply of an interim service

8 Requirement to supply an interim service only applies to particular services

Under this Part the requirement to supply an interim service under subsection 9(1) applies where: (a) the area in which the consumer’s premises is located has been declared ready for service by NBN Co; and (b) an NBN CSP has entered into a consumer contract with the consumer for the supply of an NBN service to the premises; and

(c) either:

(i) the migration at the consumer’s premises is not a parallel migration; or

(ii) the following applies:

(A) the migration at the consumer’s premises is a parallel migration; and