Telecommunications Service Provider (NBN Service Migration) Determination 2018
17Information to be supplied to consumers about the use of a consumer supplied modem
Start here
Get a plain-English read of 17
Turn the raw legal text into a practical explanation grounded in Telecommunications Service Provider (NBN Service Migration) Determination 2018.
17 Information to be supplied to consumers about the use of a consumer supplied modem
(1) This section applies when:
(a) a consumer seeks to enter into a consumer contract with an NBN CSP for the provision of an NBN service; and
(b) the consumer notifies the NBN CSP that they intend to use a consumer supplied modem in connection with the supply of the NBN service.
(2) Prior to entering into the consumer contract with the consumer, the NBN CSP must:
(a) advise the consumer that:
(i) it is required to undertake post-migration testing under this determination; and
(iii) it may be unable to perform that testing if the consumer uses a consumer supplied modem in connection with the supply of the NBN service; and
(b) following the provision of advice under paragraph (a), obtain express confirmation from the consumer that:
(i) they understand that post-migration testing under this determination may not be able to be performed; and
(ii) they will need to inform their NBN CSP of any issues with their NBN service before those issues will be rectified.
(3) If: (a) a consumer is using a consumer supplied modem in connection with the supply of an NBN service; and (b) the consumer requests information regarding modem configuration settings from the NBN CSP who has entered into a consumer contract with the consumer for the supply of an NBN service to the premises, then the NBN CSP must provide the consumer with that information as soon as practicable.