11Requirements for an NBN CSP to advise a consumer

11 Requirements for an NBN CSP to advise a consumer

Where the requirement to supply an interim service under subsection 9(1) applies, the NBN CSP must advise the consumer of: (a) the applicable timeframes for the supply of the interim service set out in sections 12 and 13; and (b) details of the key features and limitations, fees and charging arrangements that will apply to the NBN CSP’s proposed supply of the interim service to the consumer, as soon as possible after becoming aware of the matter in subsection 9(1), and before obtaining the consumer’s consent to the supply of that service.