8Requirement to confirm the requesting person is the customer or the customer’s authorised representative

8 Requirement to confirm the requesting person is the customer or the customer’s authorised representative

Subject to section 12, prior to undertaking the first high-risk customer transaction in the course of a high-risk customer interaction, a carriage service provider for a telecommunications service must confirm: (a) the requesting person is the customer, or the customer’s authorised representative, for the service by use of the identity authentication process or processes in section 9; or (b) if section 10 applies – the requesting person is the customer, or the customer’s authorised representative, for the service by use of the identity authentication process or processes in section 10; or (c) if section 11 applies – the requesting person is the customer, or the customer’s authorised representative, for the service by use of the identity authentication process or processes in section 11.