10Fixed or mobile voice or data carriage services

10 Fixed or mobile voice or data carriage services

(1) A service provider determination may relate to the interests that customers (including prospective customers) of service providers have in relation to the supply of any of the following carriage services: (a) a standard telephone service; (b) a public mobile telecommunications service; (c) a carriage service that enables customers to access the internet.

Note: A service provider determination may limit the circumstances in which rules set out in the determination apply to service providers: see subsection 99(1) of the Act.

(2) Without limiting subsection (1), a service provider determination made in relation to the matters specified in that subsection may include rules about the following: (a) advertising, marketing or promoting services to customers; (b) notifying potential or existing customers about: (i) the types of services that are available; or (ii) the terms on which the services are available, including the price of the services; (c) enabling a customer to monitor the amount of charges that the customer is accumulating for the services provided; (d) disconnecting a customer’s services; (e) dealing with a customer’s complaint about services.