Telecommunications Numbering Plan 2025
91Recall of issued number without issue of replacement number
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91 Recall of issued number without issue of replacement number
A carriage service provider may recall an issued number from a customer without issuing a replacement number only if:
(a) the customer asks in writing for the number to be recalled; or
(b) the customer agrees in writing to the number being recalled; or
(c) the customer asks in writing for the number to be issued to another customer; or
(d) the customer agrees in writing to the number being issued to another customer; or
(e) the carriage service provider ceases to offer the kind of carriage service associated with the number; or
(f) the carriage service provider ceases to offer the carriage service in the customer’s location; or
(g) the supply of the carriage service to the customer is otherwise terminated; or
(h) the customer has not subscribed, within a reasonable time, to the carriage service for which the number was issued; or
(i) the number was issued to the customer on the condition that it would be recalled on or from a specified date; or
(j) the ACMA directs the carriage service provider to recall the number.
Note: The ACMA may give written directions to a carriage service provider: see section 581 of the Act.