Telecommunications Numbering Plan 2025
23Use of 1223 for operator services on carriage service with price control arrangements
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23 Use of 1223 for operator services on carriage service with price control arrangements
(1) A carriage service provider may only use the number “1223” in connection with the supply of an operator service other than a directory assistance service (an optional service) in response to calls made using a carriage service:
(a) that is not a public mobile telecommunications service; and
(b) the charge for which is subject to the price control arrangements specified in a determination made by the Minister under subsection 154(1) of the Telecommunications (Consumer Protection and Service Standards) Act 1999;
if the optional service is provided in accordance with an approved operation plan.
(2) An operation plan must set out arrangements to ensure the following outcomes:
(a) that the carriage service provider will continue to supply a directory assistance service;
(b) that the supply of optional services on “1223” will not diminish access to, or the supply of, the directory assistance service;
(c) that consumers will be adequately informed about the availability of the optional service and any charges applicable to the supply of the optional service.