Telecommunications Numbering Plan 2025
22Use of special services numbers
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22 Use of special services numbers
(1) A special services number identified in columns 1 and 2 of an item in a table in Schedule 5 may be used only for a type of carriage service mentioned in column 3 of the item.
(2) A special services number is specified for use with a type of service if the type of service is mentioned for the number in column 3 of a table in Schedule 5.
(3) Despite subsection (1), a special services number that is also an access code specified for use with an incoming only international service may be used for both purposes.
Note: See section 29 and Schedule 6 for specification of the use of access codes. The same number can be used for both purposes because one use will be for calls originating in Australia and the other will be for calls made from outside Australia.
Incoming international access
(4) If an item in a table in Schedule 5 has “No” in column 4, a special services number identified in columns 1 and 2 of the item must not be used in connection with the supply of a carriage service that routes an incoming call from outside Australia to the number.
(5) If an item in a table in Schedule 5 has “Yes” in column 4, a special services number identified in columns 1 and 2 of the item may be used in connection with the supply of a carriage service that routes an incoming call from outside Australia to the number.
Low charge numbers
(6) If an item in a table in Schedule 5 has “Yes” in column 5, subsection (7) applies to calls made by a customer to a special services number identified in columns 1 and 2 using a standard telephone service other than a public mobile telecommunications service.
(7) The charge for a call, disregarding any optional discounts and surcharges:
(a) must be worked out by reference to the number of calls made during a particular period, regardless of how long each call lasted; and
(b) must not be more than the low charge amount.