Telecommunications Numbering Plan 2025
106Cancellation of service to ported number
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106 Cancellation of service to ported number
(a) a number was ported from one carriage service provider to another; and
(b) the customer cancels the service to which the ported number relates.
(2) The carriage service provider to which the number was ported must:
(a) if the number is a freephone number or a local rate number – notify the ACMA that the service to which the number relates has been cancelled;
(b) in any other case—give the number back to the carriage service provider that holds the number.
(3) The carriage service provider that holds the number must notify each relevant carriage service provider and carrier:
(a) that the number is no longer ported; and
(b) of the carrier it nominates as the carrier that will terminate calls to the number.
(4) If a carriage service provider gives notice in accordance with paragraph (2)(a):
(a) the number is taken to have been surrendered by the holder of the number to which the notice relates immediately after the ACMA receives the notice; and;
(b) if the ACMA is not the designated authority, the ACMA must notify the designated authority of the surrender of the number.
Part 3—Exemptions from obligations