104Obligation to ensure that equivalent service is provided

104  Obligation to ensure that equivalent service is provided

 (1) A carriage service provider must provide an equivalent service to a person to whom a ported number has been issued, to the extent that it is within the carriage service provider’s control.

 (2) A carriage service provider or carrier involved in routing a call to or from a ported number must, to the extent that it is within the carriage service provider’s or carrier’s control, ensure that:

 (a) no action or inaction prevents the carriage service provider from providing an equivalent service, in relation to the ported number, to the customer to whom the ported number has been issued; and

 (b) no action or inaction prevents an end‑user, when using or calling the ported number, from receiving a carriage service that is an equivalent service.