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Telecommunications (NBN Continuity of Service) Industry Standard 2018
8NBN Co must take all reasonable steps to manage migration
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8 NBN Co must take all reasonable steps to manage migration
(1) NBN Co must take all reasonable steps to manage the migration at a premises in a way that minimises disruption to the continuous supply of carriage services to the consumer.
(2) Without limiting subsection (1), reasonable steps taken by NBN Co include that it must:
(a) not advise an NBN CSP, legacy CSP or legacy network carrier that the migration at the consumer’s premises is complete until it has taken all reasonable steps to ensure that successful migration at the premises has occurred; and
(b) where the migration at the consumer’s premises has been unsuccessful – take all reasonable steps to notify the consumer’s NBN CSP that migration to the NBN service has not been successful, within one working day of becoming aware of that fact
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