21Circumstances where an NBN CSP must not charge a consumer for an NBN service

Start here

Get a plain-English read of 21

Turn the raw legal text into a practical explanation grounded in Telecommunications (NBN Continuity of Service) Industry Standard 2018.

Ask Zoe about this section View in full context

21 Circumstances where an NBN CSP must not charge a consumer for an NBN service

(1) Where an NBN CSP supplies a legacy service or an interim service to a consumer in accordance with the requirements under Parts 3 and 4, it must not charge a consumer for their NBN service until it is operational.
(2) An NBN CSP does not contravene subsection (1) if it promptly provides a refund or credit to a consumer for an amount specified in a bill issued to the consumer for their NBN service which was later found to be not operational.

Section 21 - Telecommunications (NBN Continuity of Service) Industry Standard 2018 - Circumstances where an NBN CSP must not charge a consumer for an NBN service | Zoe