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Telecommunications (NBN Continuity of Service) Industry Standard 2018
18Timeframes for the supply of an interim service by an NBN CSP
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18 Timeframes for the supply of an interim service by an NBN CSP
(1) Where an NBN CSP is to supply an interim service to a consumer instead of a legacy service, because paragraph 11(2)(c) applies, it must be supplied to the consumer:
(a) where the consumer is located in an urban area - within 3 working days;
(b) where the consumer is located in a major rural area - within 4 working days; or
(c) where the consumer is located in a minor rural or remote area - within 6 working days,
of the NBN CSP obtaining the consumer’s consent to that supply.
(2) The requirement to supply an interim service set out in subsection (1) does not apply where the consumer’s NBN service becomes operational prior to the supply of the interim service in accordance with paragraphs (1)(a), (b) and (c), whichever is applicable.