17Timeframes for the reconnection of legacy services

17 Timeframes for the reconnection of legacy services

(1) A legacy service must be reconnected under sections 15 and 16, within 3 working days unless subsections (2), (3) or (4) apply.
(2) A legacy service must be reconnected under sections 15 and 16, within such other period as is reasonably necessary to reconnect the legacy service, but which must not exceed 5 working days, where:
(a) the consumer’s premises is located in an urban area; and
(b) either or both of the following circumstances apply:

(i) in order to reconnect the legacy service, the NBN CSP or the legacy CSP, as the case may be, must undertake field work or work at the relevant exchange;

(ii) the legacy service is to be supplied over a ULLS.

(3) A legacy service must be reconnected under sections 15 and 16, within such other period as is reasonably necessary to reconnect the legacy service, but which must not exceed 10 working days, where:
(a) the consumer’s premises is located in a major rural or minor rural or remote area; and
(b) either or both of the following circumstances apply:

(i) in order to reconnect the legacy service, the NBN CSP or the legacy CSP, as the case may be, must undertake field work or work at the relevant exchange;

(ii) the legacy service is to be supplied over a ULLS.

(4) A legacy service must be reconnected under sections 16 within such other period as is reasonably necessary to reconnect the legacy service, but which must not exceed 15 working days where:
(a) the NBN CSP is not the legacy CSP and a port of the consumer’s telephone number back from the NBN CSP to the legacy CSP is required; and
(b) under the LNP Code, the Category A process does not apply to the port.