12Who must supply a legacy service to a consumer

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12 Who must supply a legacy service to a consumer

For subsection 11(1):

(a) where the NBN CSP is also the legacy CSP, the NBN CSP must reconnect, or arrange for the reconnection of, a legacy service to the consumer’s premises; or
(b) where:

(i) the NBN CSP is not the legacy CSP; and

(ii) the legacy CSP has disconnected the consumer’s legacy service in contravention of subparagraph 7(2)(b)(ii) –

the legacy CSP must, upon request by the consumer, reconnect, or arrange for the reconnection of, a legacy service to the consumer’s premises, unless the legacy CSP had disconnected the consumer’s legacy service for a valid reason.

Section 12 - Telecommunications (NBN Continuity of Service) Industry Standard 2018 - Who must supply a legacy service to a consumer | Zoe