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Telecommunications (NBN Consumer Information) Industry Standard 2018
Part 4Record-keeping
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Part 4—Record-keeping
13 Requirement to keep records
A carriage service provider referred to in paragraph 4(a) must:
(a) keep records that are sufficient to demonstrate its compliance with the requirements under Parts 2 and 3 of this industry standard;
(b) retain the records required to be kept by paragraph (a) for a minimum of two years; and
(c) make those records available to the ACMA within 5 working days of receiving a written request from the ACMA.