7Requirement to provide key facts sheets about NBN services

7 Requirement to provide key facts sheets about NBN services

(1) A retail carriage service provider must:

(a) prepare a key facts sheet containing information about NBN services, entitled “Key Facts Sheet: NBN Services”, for each NBN consumer plan offered that:

(i) is clear, accurate and up-to-date;

(ii) uses plain language;

(iii) is capable of being printed out, and where relevant downloaded, in a size that is no longer than one single-sided A4 page;

(iv) complies with the minimum requirements for information;

(v) uses a font size that is at least equivalent to 12 point Times New Roman; and

(vi) prominently displays the information specified in section 8 so that it appears in order before the required information specified in sections 9 and 10;

(b) provide a copy of the relevant key facts sheet in a single document to a consumer free of charge prior to entering into a consumer contract with the consumer, except where subsections (4), (5) or subparagraph (6)(b)(ii) have been complied with;

(c) make its key facts sheets available on its website via hyperlinks that are prominently displayed, and in close proximity or set out adjacent to the full description of the relevant NBN consumer plan; and

(d) make copies of its key facts sheets available free of charge at any physical location where the provider’s NBN consumer plans are offered to consumers.

(2) A key facts sheet prepared in accordance with subsection (1) can include the required information relating to one or more NBN consumer plans offered, provided that each NBN consumer plan included in the key facts sheet is clearly identified. (3) A retail carriage service provider can satisfy the requirements in paragraph (1)(c) and subsection (2) by setting out a key facts sheet on a page of its website, provided that: (a) each NBN consumer plan included in the key facts sheet is clearly identified; and (b) the key facts sheet can be reached via a hyperlink displayed and located as required in paragraph (1)(c), or is set out adjacent to the full description of the relevant NBN consumer plan or plans to which the key facts sheet relates. (4) Where a retail carriage service provider proposes to enter into a consumer contract over the telephone, the provider must: (a) explain to the consumer the information set out in the key facts sheet; and (b) provide the consumer with the option to:

(i) request that a copy of the relevant key facts sheet be sent to the consumer within 2 working days after the consumer contract has been entered into; or

(ii) be directed to where the consumer can access a copy of the relevant key facts sheet on the retail carriage service provider’s website,

before the consumer enters into the consumer contract. (5) Where a retail carriage service provider proposes to enter into a consumer contract via the internet, the provider must direct the consumer to the web page where they can access a copy of the relevant key facts sheet, before the consumer enters into the consumer contract. (6) Where a retail carriage service provider proposes to enter into a consumer contract with a consumer who is present at a physical store location where the provider’s NBN consumer plans are offered to consumers, the provider must: (a) explain to the consumer the information set out in the key facts sheet; and (b) provide the consumer with the option to: