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Home/Legislation/Telecommunications (NBN Consumer Experience Industry Standard) Direction 2017/Division 4

CTHIn ForceLegislation

Telecommunications (NBN Consumer Experience Industry Standard) Direction 2017

Division 4Industry standard relating to handling of consumer complaints

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NBN connection delaysAustralia
Telco bill dispute: complain to provider, then TIOAustralia

Division 4—Industry standard relating to handling of consumer complaints

Previous section7Standard on promoting continuity of voice and broadband services

Next section8Standard on ensuring professional, effective and efficient handling of complaints

Division Division 4 - Telecommunications (NBN Consumer Experience Industry Standard) Direction 2017 - Industry standard relating to handling of consumer complaints | Zoe