Section Schedule 1 - Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020 - Additional identity verification process using category A and category B documents

Schedule 1Additional identity verification process using category A and category B documents

Start here

Get a plain-English read of Schedule 1

Turn the raw legal text into a practical explanation grounded in Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020.

Schedule 1 – Additional identity verification process using category A and category B documents

(Paragraph 8(3)(a))

(1) This Schedule sets out the additional identity verification process which a gaining carriage service provider must use to verify the identity of a customer for the purposes of paragraph 8(3)(a).

(2) Category A documents are those mentioned in Table 1 and category B documents are those mentioned in Table 2.

(3) Subject to clause (5), a gaining carriage service provider may verify that the requesting person is the rights of use holder of the mobile service number to be ported by sighting:

(a) 2 category A documents identifying the customer; or
(b) 1 category A document and 2 category B documents, identifying the customer.

(4) For clause (3), the same type of document may not be used twice in an identity verification process.

(5) For the purposes of the identity verification process described in clause (3):

(a) if a document (other than an Australian passport) shown to a gaining carriage service provider includes an expiry date, the gaining carriage service provider must be satisfied that the document has not expired;

(b) if a category A document is a foreign military ID card, the customer must show the document to the gaining carriage service provider in an access-controlled defence site; (c) if a document shown to a gaining carriage service provider is dated but does not expire, the provider must be reasonably satisfied that the document is recent and accurate; (d) the name in the category A document or category B document must (subject to paragraph (e)) match the name of the requesting person; and (e) if the name in the category A document or category B document does not match the name of the requesting person, the document may only be relied upon if the requesting person produces satisfactory documentary evidence of the name change.

Table 1 – Category A documents

Item	Description of document
1	Australian State or Territory Driver’s Licence issued in the name of the customer by a Commonwealth, State or Territory Department or agency.
2	Australian Passport with an expiry date in the future or no more than 2 years in the past.
3	A birth certificate issued by an Australian State or Territory government.
4	A foreign military ID card.

Item	Description of document
1	Bank or financial institution card, passbook or statement issued by a bank, credit union or building society. Card statements or passbooks must cover at least 6 months of financial transactions and be in the individual’s name. The individual’s signature must be on the card and their current address on the statement or passbook. Documents from foreign banks or institutions are not acceptable.
2	Medicare Card.
3	Post-Paid Telecommunications Billing Record issued by an Australian telecommunications company, which must be a statement of account for a post-paid carriage service issued in the previous 12 months, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
4	Rates Notice issued by an Australian local government council issued in the previous 12 months, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
5	Student ID card issued by an Australian tertiary education institution, Australian secondary school, TAFE or registered training organisation.
6	Concession and health care card issued by Services Australia or the subsequent agency or Department responsible for issuing concession and health care cards.
7	Veterans affairs card issued by the Department of Veterans’ Affairs.
8	Tenancy agreement or lease being a current formal agreement or lease showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
9	Motor vehicle registration for a vehicle registered in an Australian State or Territory, being current registration papers with the individual’s name, address and proof of payment, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
10	Electoral enrolment, being proof of electoral enrolment showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.
11	Seniors card issued by a State or Territory government to a resident in that State or Territory who is 60 years of age or over.
12	A utility account showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Item

Description of document

Bank or financial institution card, passbook or statement issued by a bank, credit union or building society. Card statements or passbooks must cover at least 6 months of financial transactions and be in the individual’s name. The individual’s signature must be on the card and their current address on the statement or passbook. Documents from foreign banks or institutions are not acceptable.

Medicare Card.

Post-Paid Telecommunications Billing Record issued by an Australian telecommunications company, which must be a statement of account for a post-paid carriage service issued in the previous 12 months, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Rates Notice issued by an Australian local government council issued in the previous 12 months, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Student ID card issued by an Australian tertiary education institution, Australian secondary school, TAFE or registered training organisation.

Concession and health care card issued by Services Australia or the subsequent agency or Department responsible for issuing concession and health care cards.

Veterans affairs card issued by the Department of Veterans’ Affairs.

Tenancy agreement or lease being a current formal agreement or lease showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Motor vehicle registration for a vehicle registered in an Australian State or Territory, being current registration papers with the individual’s name, address and proof of payment, showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Electoral enrolment, being proof of electoral enrolment showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.

Seniors card issued by a State or Territory government to a resident in that State or Territory who is 60 years of age or over.

A utility account showing the same name and address given by the customer to the gaining carriage service provider prior to a port occurring.