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Telecommunications (Mobile Number Pre-Porting Additional Identity Verification) Industry Standard 2020
10Conferral of functions and powers on the Telecommunications Industry Ombudsman
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10 Conferral of functions and powers on the Telecommunications Industry Ombudsman
This industry standard confers on the Telecommunications Industry Ombudsman the functions and powers of:
(a) receiving;
(b) investigating;
(c) facilitating the resolution of;
(d) making determinations in relation to;
(e) giving directions in relation to; and
(f) reporting on;
customer complaints about matters referred to in this industry standard.