This Standard applies to all CSPs supplying IMR services.

5. Mobile network operators to give information about supply of IMR services

(1) Where a CSP is a mobile network operator, and uses a carriage service to supply IMR services to its customer, and the customer has activated a SMS enabled device in an overseas country for the supply of the IMR service, the CSP must give the customer, within 10 minutes of the customer activating the SMS enabled device:

(a) an SMS message in the following terms, subject to subclause (3):
“Warning – you have activated your mobile device overseas. Significantly higher charges may apply. There may be delays in receiving usage data and alerts.”;
(b) an SMS message that advises the customer of the maximum charge information in relation to the overseas country in which the customer has activated the SMS enabled device for the supply of IMR services; and
(c) an SMS message that advises the customer of the method by which the customer may decline the continued supply of the IMR services at any time while travelling overseas, including (as appropriate) the telephone number or website address by which the method may be accessed.

(1A) The SMS messages referred to in paragraphs (1)(a), (b) and (c) may be combined into one or more SMS messages.

(2) Where a mobile network operator supplies a carriage service to another CSP (the second provider) and the service is used to supply IMR services to a customer of the second provider or another CSP that supplies IMR services, through the mobile network operator’s telecommunications network, and the customer has activated an SMS enabled device in an overseas country for the supply of the IMR service, the mobile network operator must:

(a) give the customer, within 10 minutes of the customer activating the SMS enabled device, an SMS message in the following terms, subject to subclause (3):

“Warning – you have activated your mobile device overseas. Significantly higher charges may apply. There may be delays in receiving usage data and alerts.”;

(b) give the second provider notice, within one hour of the customer activating the SMS enabled device, that IMR services are being supplied to the customer; and
(c) give the second provider, as soon as practicable, the following information:
(i) the mobile number of the customer; and
(ii) the overseas country in which the customer has activated the SMS enabled device.
Note: In some cases the end user will not be a customer of the second provider. In such a case the second provider (and any further providers in the chain of supply) will have obligations under subclause (4) to pass the information received under paragraph (2)(b) and (2)(c) along the chain of supply.