Part 3Protocols for the emergency call person for 000 and 112

Part 3—Protocols for the emergency call person for 000 and 112

5. As soon as practicable after the emergency call person for 000 and 112 becomes aware that there is a disruption to the emergency call service, the emergency call person for 000 and 112 must, during and after the disruption comply with section 55 of this Determination.

6. Without limitation to item 5, the key requirements in section 55 of the Determination as at the date this Schedule commenced included the following:

6.1. conducting welfare checks on end-users whose calls to the emergency call service have been impacted by the disruption to the emergency call service;

6.2. communicating with and informing carriers, carriage service providers and emergency service organisations about the disruption to the emergency call service; and

6.3 keeping the public, the ACMA, the Department, and the Home Affairs Department informed and updated about the disruption.