Part 2Protocols for carriage service providers

Part 2—Protocols for carriage service providers

3. As soon as practicable after a carriage service provider becomes aware that there is a major outage that affects its ability to supply services to end-users, the carriage service provider must:

3.1 during and after the outage, comply with the requirements of the Telecommunications (Customer Communications for Outages) Industry Standard 2024; and

3.2 during the outage, comply with the requirement set out in section 28 of this Determination.

4. Without limitation to item 3, the key requirements in the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and section 28 of this Determination as at the date this Schedule commenced included the following:

4.1 informing and updating end-users and the public about the outage;

4.2. notifying the emergency call person for 000 and 112 and the emergency call person for 106 of the outage; and

4.3. carrying out welfare checks on any end user who has made an unsuccessful emergency call during the outage.