Part 1Protocols for carriers

Part 1—Protocols for carriers

1. As soon as practicable after a carrier becomes aware that there is a major outage affecting the carrier’s network, the carrier must:

1.1 during and after the outage, comply with the requirements of the Telecommunications (Customer Communications for Outages) Industry Standard 2024; and

1.2 during the outage, comply with the requirements of sections 73, 74 and 78 of this Determination.

Note: The Telecommunications (Customer Communications for Outages) Industry Standard 2024 may be accessed free of charge from the Federal Register of Legislation.

2. Without limitation to item 1, the key requirements in the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and sections 73, 74 and 78 of this Determination as at the date this Schedule commenced included the following:

2.1 informing and updating other carriers, carriage service providers, the public and relevant stakeholders about the outage;

2.2 wilting a mobile base station if there is a loss of connectivity between that mobile base station and the carrier’s core network.

2.3 sharing real-time information about the major outage with relevant parties, including emergency service organisations.