79Carriers to report to the ACMA and the Department

79 Carriers to report to the ACMA and the Department

(1) Carriers must, within 45 days of the restoration of a major outage or within an alternative timeframe agreed in writing with the ACMA, provide a written report to: (a) the ACMA; and (b) the Department. (2) The written report under subsection (1) must include the following information: (a) the cause of the major outage; (b) the steps taken to resolve the major outage; (c) the impact of the major outage on the delivery of emergency calls to the emergency call person for 000 and 112 and the emergency call person for 106; (d) an estimate of the number of end-users affected by the outage; (e) the number of unsuccessful emergency calls made during the outage that the carrier has been able to identify; (f) the steps that were taken to resolve issues identified as contributing to the outage; and (g) a clear and detailed plan (the Outcomes Plan), including timelines, outlining the steps that will be taken by the carrier to avoid similar outages occurring in the future. (3) Carriers must provide further written updates to the ACMA and the Department that detail the carrier’s progress on the Outcomes Plan. (4) The further written updates under subsection (3) must be provided: (a) if the ACMA specifies in writing a timeframe that is not less than 30 days for those updates, within those specified timeframes; or (b) if the ACMA has not specified a timeframe under paragraph (a), every 45 days from the date of providing the written report under subsection (1) until each of the steps taken by the carrier under the Outcomes Plan has been implemented in full.