70Requirement to update payment assistance policy — carriage service providers

70 Requirement to update payment assistance policy – carriage service providers

A carriage service provider must ensure that its payment assistance policy sets out at least one method by which financial hardship customers can receive assistance to obtain a low cost or no cost mobile phone that can access the emergency call service using both: (a) the provider’s own mobile network; and (b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public.