69Notification requirements and restrictions on supply where a current customer’s mobile phone can no longer access the emergency call service — carriage service providers

69 Notification requirements and restrictions on supply where a current customer’s mobile phone can no longer access the emergency call service – carriage service providers

(1) This section applies if a carriage service provider has identified, on or after 2 November 2024, that a mobile phone of an end-user that is accessing, or attempting to access, the provider’s own mobile network is no longer configured to be able to access the emergency call service using both: (a) the provider’s own mobile network; and (b) if the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public. (2) The carriage service provider must, within 5 business days, notify the end-user that the mobile phone is no longer configured to be able to access the emergency call service and that the carriage service provider will cease supply of carriage services to the mobile phone on a date that is between 28 and 35 days from the date of the notification. (3) The carriage service provider must, before ceasing supply of carriage services to the mobile phone, send a further two separate notifications to the end-user that the mobile phone is no longer configured to be able to access the emergency call service and the carriage service provider will cease supply of carriage services to the mobile phone. (4) The carriage service provider must cease supply of carriage services to the mobile phone: (a) no earlier than 28 days after the notification sent under subsection (2); and (b) no later than 35 days after the notification sent under subsection (2). (5) In addition to the information included in a notification under subsection (2) and prior to the ceasing of supply of carriage services to the mobile phone, a carriage service provider must also provide information to the end-user about alternative mobile phones that are available, including information about alternative low cost or no cost mobile phones that can access the emergency call service.