65Notification requirements and restriction on supply where a non-current customer’s mobile phone is unable to access the emergency call service — carriage service providers

65 Notification requirements and restriction on supply where a non-current customer’s mobile phone is unable to access the emergency call service – carriage service providers

(1) This section applies if a carriage service provider has identified, under subsection 64(2), that a mobile phone used by an end-user who requests supply of carriage services from the carriage service provider to access the provider’s service is not configured to be able to access the emergency call service using both: (a) the provider’s own mobile network; and (b) in circumstances where the provider’s own mobile network is unavailable, the mobile network of other carriage service providers who provide carriage services to the public. (2) The carriage service provider must: (a) notify the end-user that the mobile phone is not configured to be able to access the emergency call service; (b) not supply carriage services to the mobile phone; and (c) provide the end-user with information about alternative mobile phones that are available, including information about alternative low cost or no cost mobile phones that can access the emergency call service.