60Record keeping requirements

60 Record keeping requirements

(1) The emergency call person for 000 and 112, and the emergency call person for 106, must make and keep records for each month of the following: (a) the number of calls that were delivered to the relevant termination point for the call; (b) the number of calls that were delivered to the relevant answering point for the call but abandoned by the end‑user before a call‑taker responded; (c) the number of calls that were answered by a call‑taker but not transferred to an emergency service organisation; (d) the number of calls to the emergency service number 000 that were handled in accordance with section 45, and the number of such calls that were transferred to an emergency service organisation; (e) the number of calls that originated from public mobile telecommunications services, and the number of such calls that were transferred to an emergency service organisation; (f) the number of calls to the emergency service number 000 that originated from public payphones, and the number of such calls that were transferred to an emergency service organisation; (g) the number of calls to the emergency service number 000 that originated from fixed local services (other than public payphones), and the number of such calls that were transferred to an emergency service organisation; (h) the number of calls to the emergency service number 106 that originated from fixed local services and public payphones, and the number of such calls that were transferred to an emergency service organisation; (i) the number of calls to the emergency service numbers 000 and 112 that originated from satellite services, and the number of such calls that were transferred to an emergency service organisation; (j) the number of calls that were answered by a call‑taker and transferred to an emergency service organisation; (k) the number of calls to the emergency service numbers 000 and 112 that were transferred to an announcement in accordance with: (i) section 43; and (ii) section 44; (l) the number of calls to the emergency service numbers 000 and 112 that had an Alternate Address Flag set to ‘True’ in the IPND, and the number of such calls that were transferred to an emergency service organisation; and (m) any other matter that the emergency call person for 000 and 112 or the emergency call person for 106 has agreed with the ACMA, in writing, to record. (2) The emergency call person for 000 and 112, and the emergency call person for 106, must make and keep records for each day of the following: (a) the number of calls that were answered by a call‑taker 5 seconds or less after delivery to the relevant answering point for the call; (b) the number of calls that were answered by a call‑taker 10 seconds or less after delivery to the relevant answering point for the call; and (c) the number of calls that were answered by a call‑taker more than 10 seconds after delivery to the relevant answering point for the call. (3) The emergency call person for 000 and 112 and the emergency call person for 106 must give the ACMA a copy of the records required to be kept under this section on a quarterly basis: (a) as soon as practicable after the quarter ends; and (b) in any case — within 1 month after the quarter ends.