55Communication and welfare checks — disruption to the emergency call service

55 Communication and welfare checks – disruption to the emergency call service

(1) This section applies to the emergency call person for 000 and 112 if there has been a disruption to the emergency call service operated by the person. (2) The emergency call person must, as soon as possible after the disruption occurs, conduct a welfare check on an end-user who has made a call to the emergency service number 000 or 112 which has been carried to the relevant termination point, but has not been carried to the relevant answering point, for the call, unless the call: (a) has been made using a public payphone; (b) is a Caller No Response Call; or (c) has a default CLI. (3) If the emergency call person reasonably believes that a carrier, carriage service provider or emergency service organisation is affected by the disruption, the emergency call person must, as soon as practicable after the disruption occurs, inform the carrier, provider or organisation of the disruption. (4) If the emergency call person reasonably believes that the disruption is likely to materially and adversely affect its ability to provide the emergency call service, the emergency call person must, as soon as practicable after the disruption occurs, inform: (a) members of the public whose ability to access the emergency call service is affected by the disruption; (b) the ACMA; (c) the Department; (d) the Home Affairs Department, of the disruption.