50Minimisation requirement — emergency call person for 000 and 112

50 Minimisation requirement — emergency call person for 000 and 112

(1) The emergency call person for 000 and 112 must take the steps mentioned in subsection (2) to minimise the number of non-genuine calls received by the emergency call person on the emergency service numbers 000 and 112. (2) The steps are: (a) the emergency call person for 000 and 112 must, when a call is delivered to the relevant termination point for the call, play the announcement for emergency calls before the call is delivered to the relevant answering point; and (b) any other step that the ACMA directs in writing should be taken for this section. (3) If the emergency call person for 000 and 112 reasonably suspects that the call or calls are part of an ECS disablement event, the emergency call person may take steps to disconnect or block the call.

Note: Examples of the steps the emergency call person may take include temporarily blocking calls from a particular carrier or carriage service provider or temporarily blocking calls from specified telephone numbers.

(4) Before giving a direction under paragraph (2)(b), the ACMA must: (a) consult with the emergency call person for 000 and 112; and (b) have regard to any submissions made by the emergency call person. (5) If the emergency call person for 000 and 112 receives a direction under paragraph (2)(b), the emergency call person may ask the ACMA to reconsider the decision (reconsideration request). (6) A reconsideration request must: (a) be in writing; (b) be given to the ACMA within 14 days of the day on which the emergency call person for 000 and 112 received the direction; and (c) include reasons for the request. (7) Upon receiving a reconsideration request the ACMA must, within 28 days: (a) reconsider the decision; and (b) affirm, vary or revoke the direction. (8) The ACMA must give written notice of its decision under subsection (7) and if the decision is to affirm or vary the primary decision, the notice must include: (a) the reasons for its decision; (b) a statement to the effect that if the emergency call person for 000 and 112 (being the person affected by the decision) is dissatisfied with the decision so affirmed or varied, the emergency call person may, subject to the Administrative Review Tribunal Act 2024, apply to the Administrative Review Tribunal for review of the decision; and (c) a statement to the effect that the emergency call person may request a statement under section 268 of that Act in relation to the decision so affirmed or varied. (9) The emergency call person for 000 and 112 may apply to the Administrative Review Tribunal to review a decision of a kind referred to in subsection (5) if the ACMA has affirmed or varied the decision under subsection (7).