5Purpose and objects

5 Purpose and objects

(1) For subsection 147(1) of the Act, this Determination imposes requirements on: (a) carriers; (b) carriage service providers; (c) emergency call persons; in relation to emergency call services. (2) The objects of this Determination are to: (a) ensure that the highest levels of access, integrity and service continuity of the emergency call service are maintained; (b) ensure that controlled networks and controlled facilities are able to successfully carry emergency calls to the emergency call service; (c) ensure that a carriage service provider, as far as practicable, carries emergency calls in a way that would give an end user of an emergency telephone service the appearance of a single national emergency call system; and (d) ensure that customers who are supplied with an emergency telephone service can make an emergency call.

Note: To achieve these objects this Determination includes provisions which require:

(a) carriers, carriage service providers and emergency call persons to detect and prevent high volumes of non-genuine calls to the emergency call service (see Divisions 2.5 and 3.3);
(b) carriers, carriage service providers and emergency call persons to supply the most precise location information available for emergency calls to the emergency call service (see Divisions 2.3 and 3.4);
(c) carriers, carriage service providers and emergency call persons to coordinate communications where there is a disruption to the emergency call service (see Divisions 2.4 and 3.5);
(d) carriers and carriage service providers to take measures to ensure mobile phones are able to access the emergency call service and calls are delivered to the emergency call person for 000 and 112 (see Part 4 and Division 5.1);
(e) carriers to provide and share information during an outage and prior to proposed changes to operations or networks that will impact the delivery of calls to the emergency call person for 000 and 112 (see Divisions 5.2 and 5.3); and
(f) carriers, carriage service providers and the emergency call person for 000 and 112 to follow protocols during and after a major outage (see Part 6 and Schedule 1).