43Transfer to announcement for State and Territory emergency services

43 Transfer to announcement for State and Territory emergency services

(1) This section applies if: (a) a call‑taker for the emergency call person for 000 and 112 receives a call from an end‑user; and (b) the end‑user: (i) asks the call‑taker to transfer the call to a State or Territory emergency service; (ii) indicates in another way that the end‑user wishes the call to be transferred to a State or Territory emergency service; or (iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact a State or Territory emergency service. (2) The emergency call person for 000 and 112 must transfer the call to the announcement for State and Territory emergency services.

Note: An announcement for State and Territory emergency services explains that a State or Territory emergency service cannot be contacted through the emergency call service and tells the end‑user how to contact a State or Territory emergency service.