42Transfer to an emergency service organisation

42 Transfer to an emergency service organisation

(1) This section applies if: (a) a call‑taker for the emergency call person for 000 and 112 or the emergency call person for 106 receives a call from an end‑user; and (b) the end‑user: (i) asks the call‑taker to transfer the call to an emergency service organisation; (ii) indicates in another way that the end‑user wishes the call to be transferred to an emergency service organisation; or (iii) gives information to the call‑taker that the call‑taker may reasonably rely on as indicating that the end‑user should contact an emergency service organisation. (2) The emergency call person for 000 and 112 or the emergency call person for 106 must transfer the call to the emergency service organisation.

Note: The role of an emergency call person is to transfer a call to an emergency service organisation — see the definition of emergency call service in section 7 of the Telecommunications Act 1997 and the definition of emergency service organisation in subsection 147(11) of the Act. The definition of emergency service organisation includes a police force or service, a fire service or an ambulance service.