41Emergency call person must ensure an emergency call is carried to the relevant answering point

41 Emergency call person must ensure an emergency call is carried to the relevant answering point

The emergency call person for 000 and 112 and the emergency call person for 106 must ensure that an emergency call delivered to the relevant termination point for access to the emergency call person is carried to the relevant answering point for the emergency call person, unless a matter beyond the control of the emergency call person materially and adversely affects their technical ability to do so.

Note: Examples: Matters that may be beyond the emergency call person’s control may include:

(a) Poor mobile phone coverage which results in a network failure so the call cannot be carried by the emergency call person.
(b) Faulty customer equipment which results in a network failure; or
(c) Misdials or other situations where an end-user terminates a call after hearing the announcement for emergency calls which is played after the call reaches the relevant termination point for the call.