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Telecommunications (Emergency Call Service) Determination 2019
40Receiving and handling calls
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40 Receiving and handling calls
The emergency call person for 000 and 112, and the emergency call person for 106, must ensure that each call received by the person on an emergency service number is handled in accordance with this Division.
Note: Sections 51 and 52 also contain obligations for the provision of certain information by emergency call persons to emergency service organisations in relation to emergency calls.