25Additional information after emergency calls are transferred - carrier

25 Additional information after emergency calls are transferred - carrier

(1) If an emergency service organisation asks a carrier to provide information about the location of an emergency call: (a) that originated from customer equipment connected to the carrier’s controlled network or controlled facility at the time the emergency call was made; (b) that has been transferred to the emergency service organisation; and (c) where the emergency service organisation is unable to identify the location of the caller, the carrier must give the emergency service organisation the most precise location information available about the location of the customer equipment from which the emergency call originated, as soon as practicable after the request is received.

Note: Circumstances in which the most precise location information may not be available to a carrier include instances where the customer equipment used to make the call does not provide a unique customer identifying number.

(2) If: (a) an emergency service organisation asks a carrier to give it information about an emergency call that has been transferred to the organisation; and (b) the emergency call did not originate from customer equipment connected to the carrier’s controlled network or controlled facility, the carrier must notify the emergency service organisation immediately and take all reasonable steps to assist the emergency service organisation in identifying the owner or operator of the controlled network or controlled facility to which the customer equipment, from which the emergency call originated, was connected. (3) A carrier must ensure that: (a) emergency service organisations are able to request information from the carrier about emergency calls transferred to the organisation, at all times; (b) emergency service organisations are provided with a designated contact and telephone number to which requests for information can be made, or a specified process to be followed when such requests are made; and (c) all requests received are processed without delay.