24Additional information after emergency calls are transferred — carriage service provider

24 Additional information after emergency calls are transferred – carriage service provider

(1) This section applies if an emergency service organisation asks a carriage service provider to give it information about an emergency call that has been transferred to the organisation. (2) The carriage service provider must give the organisation as much of the requested information as possible, as soon as practicable after the request is received.

Note: Part 13 of the Telecommunications Act 1997 imposes requirements on carriage service providers, carriers and emergency call persons to protect the confidentiality of certain information. Those requirements are subject to a number of exceptions on the use or disclosure of specified information or documents, including section 286 of that Act which relates to calls to an emergency service number.