23Information provided automatically with an emergency call — carriers and carriage service providers

23 Information provided automatically with an emergency call – carriers and carriage service providers

This section applies where an emergency call is made to the emergency service number 000, 112 or 106. Subject to subsection (3):

(a) a carrier must, as far as practicable, ensure that the controlled network or controlled facility used to carry the call will, at the time the call is made, automatically carry information about the public number from which the call is made to the relevant termination point; and
(b) a carriage service provider must, as far as practicable, ensure that the emergency telephone service used to make the call will, at the time the call is made, automatically transfer information about the public number from which the call is made to the relevant termination point.

(3) Subsection (2) does not apply if: (a) the end‑user has made the call using the emergency service number 000 or 112 on a public mobile telecommunications service; and (b) the carrier or carriage service provider is unable to identify the public number from which the call is made. (4) The carrier or carriage service provider must also ensure that the controlled network or controlled facility, or the emergency telephone service, automatically carries the most precise location information available at the time the call is made, to the relevant termination point.