20Carriage service provider must ensure an emergency call is carried to an emergency service organisation

20 Carriage service provider must ensure an emergency call is carried to an emergency service organisation

(1) Subject to subsection (2), a carriage service provider who supplies a carriage service to an emergency service organisation (ESO service provider) must ensure that an emergency call transferred to the organisation by a call taker is carried from the relevant transfer point to the ESO answering point: (a) on the ESO service provider’s telecommunications network; or (b) if the ESO service provider’s telecommunications network does not allow direct delivery to the emergency service organisation— by another telecommunications network. (2) Subsection (1) does not apply if a matter beyond the control of the ESO service provider materially and adversely affects the provider’s technical ability to carry the emergency call to the ESO answering point.

Note: Examples of matters that may be beyond the provider’s control are described in the note to subsection 12(2).

(3) In this section:

ESO answering point means the point in the network of the ESO service provider at which an emergency service organisation is able to answer an emergency call transferred to the organisation.

relevant transfer point means:

1. for a call to the emergency service number 000 or 112, the point in the network of the emergency call person for 000 and 112 reasonably specified by that person as the point from which a call transferred to an emergency service organisation by a call-taker must be carried by the ESO service provider; and
2. for a call to the emergency service number 106, the point in the network of the emergency call person for 106 reasonably specified by that person as the point from which a call transferred to an emergency service organisation by a call-taker must be carried by the ESO service provider.