43Emergency call persons

43 Emergency call persons

(1) The emergency call person for 000 and 112, and the emergency call person for 106, must (as far as practicable) make and keep records, for each month in a quarter, of the following:

(a) the number of calls that were received at the emergency call person’s answering point;

(b) the number of calls that were received by an emergency call service but abandoned by the caller before being answered by an emergency call person;

(c) the number of calls that were answered in 5 seconds or less;

(d) the number of calls that were answered in 10 seconds or less;

(e) the number of calls that were answered in more than 10 seconds;

(f) the number of calls that were received by an emergency call person but not transferred to an emergency service organisation;

(g) the number of Caller No Response Calls to the emergency service number 000 that were handled in accordance with subsection 12 (3), and the number of such calls that were transferred to an emergency service organisation;

(h) the number of calls that originated from public mobile telecommunications services, and the number of such calls that were transferred to an emergency service organisation;

(i) the number of calls to the emergency service number 000 that originated from public payphones, and the number of such calls that were transferred to an emergency service organisation;

(j) the number of calls to the emergency service number 000 that originated from fixed local services (other than public payphones), and the number of such calls that were transferred to an emergency service organisation;

(k) the number of calls to the emergency service number 106 that originated from fixed local services and public payphones, and the number of such calls that were transferred to an emergency service organisation;

(l) the number of calls to the emergency service numbers 000 and 112 that originated from satellite services, and the number of such calls that were transferred to an emergency service organisation;

(m) the number of calls that were received by an emergency call person and transferred to an emergency service organisation;

(n) any other matter that the emergency call person has agreed with ACMA, in writing, to record;

(o) the number of calls to the emergency service numbers 000 and 112 that originated from each State and Territory, and:

(i) the number of those calls that were transferred to a police force or service in that State or Territory; and

(ii) the number of those calls that were transferred to a fire service in that State or Territory; and

(iii) the number of those calls that were transferred to an ambulance service in that State or Territory; and