42Requests for information

42 Requests for information

(1) This section applies if ACMA reasonably believes that the emergency call person for 000 and 112, or the emergency call person for 106, is unable to comply with its obligations under this Determination.

Example

The person is unable to ensure that the emergency call service it provides complies with this Determination.

(2) If ACMA asks the emergency call person, in writing, for advice about whether the person is able to comply with its obligations, the person must answer the request, in writing:

(a) by the day (if any) stated by ACMA; or

(b) if no day is stated by ACMA — as soon as practicable.

(3) If the emergency call person is unable to comply with the person’s obligations under this Determination, the person must also explain, when answering the request:

(a) why it is unable to comply; and

(b) what steps the emergency call person will take to ensure that it complies; and

(c) how long it will take the emergency call person to comply.

Note 1 If it is important to remedy a deficiency in access to an emergency call service, or any other aspect of the emergency call service, ACMA will consider using its powers of direction under the Telecommunications Act 1997.

Note 2 An emergency call person’s failure to comply with a requirement of this Determination may also make the person liable to pay a civil penalty under Part 31 of the Telecommunications Act 1997.