41Requests for information

41 Requests for information

(1) This section applies if ACMA reasonably believes that a carriage service provider is unable to comply with the provider’s obligations under this Determination.

Example

The provider is unable to ensure that emergency calls using a standard emergency telephone service it supplies will be handled in accordance with this Determination.

(2) If ACMA asks the provider, in writing, for advice about whether the provider is able to comply with its obligations, the provider must respond to the request, in writing:

(a) by the day (if any) stated by ACMA; or

(b) if no day is stated by ACMA — as soon as practicable.

(3) If the provider is unable to comply with its obligations under this Determination, the provider must explain, when answering the request:

(a) why it is unable to comply; and

(b) what steps the provider will take to ensure that it complies; and

(c) how long it will take the provider to comply.

Note 1 If it is important to remedy a deficiency in access to an emergency call service, or any other aspect of the emergency call service, ACMA will consider using its powers of direction under the Telecommunications Act 1997.

Note 2 The provider’s inability to comply with its obligations may also make the provider liable to pay a civil penalty under Part 31 of the Telecommunications Act 1997.

Part 2 Emergency call persons