37Charging emergency service organisations (carriage service providers)

37 Charging emergency service organisations (carriage service providers)

(1) This section applies to a carriage service provider who supplies a standard emergency telephone service.

(2) The provider must not charge an emergency service organisation, directly or indirectly, for any of the following services:

(a) a carriage service used to connect calls made to an emergency service number;

(b) a carriage service used to transfer such calls to an emergency service organisation;

(c) a carriage service used to give information in relation to calls to an emergency service organisation.

(3) The provider must not arrange for the organisation to be charged for the service.

(4) However, the provider may charge for the service if:

(a) the emergency service organisation agrees with the provider for the service to be supplied at a level significantly higher than the level of service provided to most emergency service organisations; and

(b) the provider’s charge for the service relates only to the higher level of service.

Examples of methods used to provide particularly high levels of service

1 Network based queuing facilities.

2 Capabilities for multiple site call splaying and overflow.

3 Redundancy lines.