35Additional information after transferring emergency calls

35 Additional information after transferring emergency calls

(1) This section applies if an emergency service organisation asks a carrier, a carriage service provider, the emergency call person for 000 or 112, or the emergency call person for 106, to give it information about an emergency call that has been transferred to the organisation.

(2) The carrier, carriage service provider or emergency call person must give the organisation the information, or as much information as practicable, as soon as practicable.

Note Part 13 of the Telecommunications Act 1997 imposes requirements on carriage service providers, carriers and emergency call persons to protect the confidentiality of certain information.

Note: Part 13 includes section 286, which authorises the disclosure of information or a document by a person if:

Note: (a) the information or document came to the person’s knowledge, or into the person’s possession, because of a call to an emergency service number; and

Note: (b) the information, or the contents of the document, consists of any or all of the following:

(i) a name;

(ii) a telephone number;

(iii) an address;

(iv) a location;

(v) the matter or matters raised by the call; and

Note: (c) the disclosure is made to:

(i) a member of a police force or service; or

(ii) a member of a fire service; or

(iii) a member of an ambulance service; or

(iv) an emergency call person; or

(v) a member of a service specified in the numbering plan for the purposes of this subparagraph; or

(vi) a service for despatching a force or service referred to in subparagraph (i), (ii), (iii) or (v);

Note: for purposes connected with dealing with the matter or matters raised by the call.