30Information identifying calling numbers

30 Information identifying calling numbers

(1) A carriage service provider must ensure, as far as practicable, that, if the provider’s carriage service is used to make an emergency call, the service:

(a) will give the emergency call person to whom the call is transferred automatic information about the number from which the call is made; and

(b) will give the information when the call is made.

(2) The provider is not required to ensure that the service will give the emergency call person the number from which the call is made if:

(a) the caller has made the call:

(i) using the emergency service number 000 or 112 using a public mobile telecommunications service; or

(ii) using the emergency service number 000 or 106 using a location independent communications service; and

(b) the provider is unable to identify the number from which the call is made.

(3) If an emergency call is made to the emergency service number 000, 112 or 106 using:

(a) a public mobile telecommunications service; or

(b) a satellite service; or

(c) a location independent communications service;

the carriage service provider must give the relevant emergency call person all the relevant information that is available about the caller’s approximate location in accordance with Industry Guideline ACIF G557:2007 Standardised Mobile Service Area and Location Indicator Register, published by Communications Alliance Ltd and as in force from to time.

(4) If an emergency call is made to the emergency service number 000, 112 or 106 using a fixed local service, the carriage service provider must give the relevant emergency call person the following information:

(a) that the call is being made using a fixed local service;

(b) the State or Territory from which the call originated;

using an appropriate code from Industry Guideline ACIF G557:2007 Standardised Mobile Service Area and Location Indicator Register, published by Communications Alliance Ltd and as in force from time to time.