24AInformation identifying standard emergency telephone service: location independent communications service

24A Information identifying standard emergency telephone service: location independent communications service

(1) This section sets out a carriage service provider’s obligations in relation to each customer to whom the provider:

(a) has supplied a location independent communications service; and

(b) has issued a public number in relation to that service in accordance with the Telecommunications Numbering Plan 1997.

(2) The provider must ensure that the IPND Manager receives:

(a) the customer’s name; and

(b) correct information about the current location of the service, to the extent that the provider knows the location; and

(c) advice that the service may not be at that location, or that an emergency call using the service may be of uncertain origin; and

(d) if the customer has multiple services — a contact number for the customer.

(3) The provider is taken to have complied with its obligations under paragraph (2) (c) if it sets the Alternate Address Flag to ‘True’ in the record provided to the IPND Manager for that service.

(4) If the provider first supplies the service after this section commences, the provider must comply with subsections (2) and (3) before the end of the next business day after starting to supply the service.

(5) The provider must make arrangements to ensure that the information received by the IPND Manager (including the postcode of the location of a service) is as accurate as practicable at all times.

Note Postcode information is important in helping an emergency call person to decide which emergency service organisation should receive an emergency call.

(6) If a change to the service is made that affects the information the provider has given, the provider who supplies the service must ensure that the IPND Manager is informed about the change before the end of the next business day after the change is made.

Examples of changes

1 A different carriage service provider or intermediary starts to supply the service.

2 A new customer replaces the previous customer of the service.

(7) If the provider ceases to supply the service, the provider must, before the end of the next business day after ceasing to supply the service, ensure that the IPND Manager is informed that it has ceased to supply the service.

(8) The IPND Manager must inform the emergency call person for 000 and 112, in the capacity of emergency call person, about the changes mentioned in subsections (6) and (7) within 24 hours after the IPND Manager is informed about the changes.