24Information identifying standard emergency telephone service: fixed local service

24 Information identifying standard emergency telephone service: fixed local service

(1) This section sets out a carriage service provider’s obligations in relation to each customer:

(a) to which it supplies a fixed local service; and

(b) that is not described in subsection 23 (1).

(2) If the provider is able to identify the location of the fixed local service at all times, the provider must ensure that the IPND Manager receives correct information about the customer’s name and the current location of the service.

(3) If the provider is unable to identify the location of the fixed local service at all times, the provider must ensure that the IPND Manager receives:

(a) correct information about the current location of the service, to the extent that the provider knows the location; and

(b) advice that the service may not be at that location, or that an emergency call using the service may be of uncertain origin; and

(c) if the customer has multiple services — the customer’s contact number.

Note A provider may be uncertain about the location of a fixed local service that it supplies, and the origin of an emergency call, for a number of reasons, including circumstances in which the customer’s actions may affect the location of the service without reference to the provider.

(3A) The provider is taken to have complied with its obligations under paragraph (3) (b) if it sets the Alternate Address Flag to ‘True’ in the record provided to the IPND Manager for that service.

(4) If the provider first supplies the service after this section commences, the provider must comply with subsections (2) and (3) before the end of the next business day after starting to supply the service.

(5) The provider must make arrangements to ensure that the information received by the IPND Manager (including the postcode of the location of a service) is as accurate as practicable at all times.

Note Postcode information is important in helping an emergency call person to decide which emergency service organisation should receive an emergency call.

(6) If a change to the service is made which affects the information the provider has given, the provider who supplies the service must ensure that the IPND Manager is informed about the change before the end of the next business day after the change is made.

Examples of changes

1 A different carriage service provider or intermediary starts to supply the service.

2 A new lessee replaces the previous lessee of the service.

(7) If the provider ceases to supply the service, the provider must, before the end of the next business day after ceasing to supply the service, ensure that the IPND Manager is informed that it has ceased to supply the service.