23Information identifying standard emergency telephone service: residential customer with single line service

23 Information identifying standard emergency telephone service: residential customer with single line service

(1) This section sets out a carriage service provider’s obligations in relation to each customer to which it supplies a standard emergency telephone service as a single line service.

(2) The provider must ensure that the IPND Manager receives correct information about the customer’s name and the location of the service.

(3) If the provider first supplies the service after this section commences, the provider must comply with subsection (2) before the end of the next business day after starting to supply the service.

(4) The provider must make arrangements to ensure that the information received by the IPND Manager (including the postcode of the location of a service) is as accurate as practicable at all times.

Note Postcode information is important in helping an emergency call person to decide which emergency service organisation should receive an emergency call.

(5) If a change to the service is made which affects the information the provider has given, the provider who supplies the service must ensure that the IPND Manager is informed about the change before the end of the next business day after the change is made.

Examples of changes

1 A different carriage service provider or intermediary starts to supply the service.

2 A new lessee replaces the previous lessee of the service.

(6) If the provider ceases to supply the service, the provider must, before the end of the next business day after ceasing to supply the service, ensure that the IPND Manager is informed that it has ceased to supply the service.

(7) The IPND Manager must inform the emergency call person for 000 and 112 about the changes mentioned in subsections (5) and (6) within 24 hours after the IPND Manager is informed about the changes.